Skip to main content

Medication Errors: The Duties of the Pharmacist

Call Now to Request a Free Consultation (646) 647-3398

The Following People Contributed to This Page

Loyda Gomez
Written byLoyda GomezParalegal & Office ManagerB.A.Sc., Political Science & Government, John Jay College of Criminal Justice (CUNY), 22+ years at The Orlow Firm, Bilingual: English and Spanish

Updated: January 28, 2026 · 4 min read

The practice of pharmacy has greatly evolved from ancient times to the present. In colonial America, the village apothecary served as both doctor and pharmacist. Later, as "druggists," pharmacists acquired the skills to compound and formulate more complex medicines. The rise of the pharmaceutical industry after WWII diminished the pharmacist's role as compounder of drugs. Since the 1960s, the duties of the pharmacist have changed to encompass a need for patient education and monitoring of drug therapy.

Pharmacy's Expanded Role

The principal duties of the 21st century pharmacist are:
  • Preparation and dispensing of prescription drugs and medical devices
  • Ensuring that prescriptions are filled accurately as to name of medication, dosage, form and directions for use
  • Maintaining and monitoring a profile of the patient's drug therapy
  • Counseling patients as to the correct use of the medication
The pharmacists must carefully consider possible harmful interactions with other drugs the patient is currently taking, as well as any drug allergies he or she might have. Computerized patient profiles must be kept up to date with all data and instructions entered correctly.

Legal Responsibilities of Pharmacists

In 1990 the U.S. Congress passed the Omnibus Budget Reconciliation Act (OBRA) which mandated certain pharmacy services for Medicaid recipients. Nearly all 50 states have now enacted OBRA-like statutes designed to improve the overall standard of pharmacist care. One of the most important provisions of these laws, drug use review, requires maintenance of patient profiles. Patients often have various prescriptions from different doctors. In such cases, the pharmacist might be the only health care provider able to identify all of the medications a patient is taking. Competent, thorough drug use review enables pharmacists to avert harmful interactions between drugs. Further, the patient profile provides valuable information as to the state of the patient's medical condition and known allergies. Another of OBRA's essential mandates is the requirement for patient counseling. At a minimum, pharmacists must offer guidance to patients and caregivers on the following subjects:
  • The name and description of the medicine.
  • The route of administration (oral or non-oral).
  • Dosage.
  • Proper medication storage.
  • Special instructions for preparing, administering and using the drug.
  • Common serious side-effects, adverse effects, drug interactions and contraindications the patient may encounter.
  • Techniques for patient self-monitoring.
  • Prescription refill information.
  • What to do in the event of a missed dose.

Legal Liabilities of Pharmacists

The expanding role of the pharmacist has also increased potential liability. Lawsuits for pharmacist negligence have involved harms such as those caused by compounding and preparation errors, wrong dosages, illegal substitution of generic drugs and failure to recommend and oversee patient monitoring, especially for those taking medications of high toxicity. Under the current standard of care, it is not enough to simply follow a written prescription to the letter. In Happel v. Wal-Mart Stores, Inc. (2002), an Illinois pharmacist was held liable for filling a prescription for Toradol (ketorolac), an NSAID contraindicated for patients with aspirin allergies, even though the patient had informed the pharmacy of her allergy. The patient developed life-threatening anaphylactic shock and required emergency treatment. The Illinois Supreme Court found that the pharmacist had a duty to warn the prescribing physician or the patient when the pharmacy's own records indicated a known contraindication. The patient counseling function has become such a vital element of pharmacy practice that pharmacists have been held liable for failure to counsel or for providing inadequate or incomplete counseling.

Contact The Orlow Firm Today

If you or a loved one has been harmed due to a pharmacist's negligence, the Orlow firm can assist you in determining the proper course of legal action.

Contact the experienced New York medical malpractice attorneys at the Orlow Firm at (646) 647-3398 or message us online to schedule a consultation.

Sources

The Following People Contributed to This Page

Loyda Gomez
Written byParalegal & Office ManagerB.A.Sc., Political Science & Government, John Jay College of Criminal Justice (CUNY), 22+ years at The Orlow Firm, Bilingual: English and Spanish

Related Articles

Prescription Errors

Prescription Errors: The Wrong Drug

Nowadays, there seems to be a pill for just about everything. For those of us lucky enough not to be sick, pharmaceutical companies will happily sell us drugs to fend off a multitude of potential...

Read More

The Orlow Firm’s Results

Notable settlements and verdicts for our clients

$5,000,000

Infant Lead Poisoning - Foster Home

Infant placed in foster home with lead paint developed extremely elevated blood lead levels causing neurological problems.

Lead Poisoning
1 of 14

Prior results do not guarantee a similar outcome.

Our Reviews on Google

The Orlow Firm’s Reputation On Google

The Orlow Firm is rated 4.9/5 across all of our Google reviews (as of March 2026). Below is a small sample of what people are saying about the firm and the compassionate advocacy we provided for them.

Prior results do not guarantee a similar outcome.

My experience from beginning to the end regarding my injury was a smooth transition. Both Adam and Brian guided me accordingly with the least amount of stress possible. Whenever I needed to speak to either of them, they were always available. The information being relayed to me by the other party was always straight forward with no uncertainties. They were honest with my settlement and what was expected. I highly recommend this practice. Everyone in the practice has always been professional and courteous. If I were to ever be in a situation again when I need to seek legal counsel for an injury I will certainly be contacting them again. Many thanks to the Orlow Firm.

Krystle Rivera

Since I have my accident Brain Orlow and his team Been helping me every step with case They. Are concerned about client Make sure they have good access to doctors appointments And financial support For me i will hire this firm again

Rumdy Lazos

There is no word to describe how happy I’am for choosing Orlow firm to defend me. From the moment I contacted the firm , I know was in good hand. I’am very satisfying with the outcome in my case. If want to win your case without fighting so hard, please contact Orlow firm.

Haoua Guira-Ouedraogo

From the beginning, they showed genuine concern and work with me. They answered all my questions and addressed my worries. They were always working to get me a decent settlement. Brian, Adam and Tom are the best. I want to thank them and their team for all their help. To them it’s not business because they really showed they care.

Mirlyne Oriental

I’m very thankful because of the Orlow firm won my case , trustable , every time I had a question they would respond. Thank you lawyer Bryan for helping me with my case.

Liz Pavia

My experience with the Orlow firm was phenomenal. They were very knowledgeable about my situation very caring very informative I was very comfortable with them because kept me informed every step of the way. They were very respectable non-bias of my feelings or my pain. The Orlow firm commanded excellence from the receptionist to all the office staff they never quit on me they stuck it out to the very end and I appreciated that. I thank God for this firm.

PHYLLIS HAIRSTON

Memberships & Accolades

The Orlow Firm’s Accolades

Founded in 1982, The Orlow Firm has earned many top-level honors for its excellence, compassion, and legal excellence. These recognitions reflect our unwavering commitment to achieving justice, delivering results, and providing compassionate, personalized representation to injury victims in Queens and throughout New York City.

Lawyers.com
Super Lawyers
Justia
Martindale-Hubbell AV Rated

Our Locations

We offer free initial consultations and operate four offices across New York City for your convenience. We can go to you if you cannot come to us.

Queens Office (Main)

71-18 Main Street
Queens, NY 11367 Map

(646) 647-3398

Fax: 718-544-6485

Manhattan Office

(By appointment only)

405 Lexington Ave, 26th Floor
New York, NY 10174 Map

(646) 647-3398

Fax: 718-544-6485

Brooklyn Office

(By appointment only)

32 Court Street
Brooklyn, NY 11201 Map

(646) 647-3398

Fax: 718-544-6485

Bronx Office

(By appointment only)

903 Sheridan Avenue, 2nd Floor
Bronx, NY 10453 Map

(646) 647-3398

Fax: 718-544-6485

Request a Free Consultation

Contact Us Today

Attorney Advertising Disclaimer
Notice: The information on this website is for general information purposes only. Nothing on this site should be taken as legal advice for any individual case or situation. This information is not intended to create, and receipt or viewing does not constitute, an attorney-client relationship. Prior results do not guarantee a similar outcome. The Orlow Firm works on a contingent fee basis. A contingent basis means that our attorneys do not charge by consultation but will take a percentage on the amount recovered. This amount is usually one third of the net recovery after disbursement. This means that the cost of hiring The Orlow Firm varies based on the amount recovered.

© 2026 by The Orlow Firm. All Rights Reserved. Privacy Policy. Terms & Conditions. Sitemap.